Return Policy

RETURN POLICY, Paraiso do Caju

This return policy is valid as of Jan 2023.

If you are not satisfied with the product or have changed your mind about the purchase, you may request an exchange or return within 7 days from the date you received the order at your address.

If you wish to make an exchange, the product must be in perfect condition and show no signs of use, that is, in the same condition in which you received it. In addition, the item must be in its original packaging.

Send an email to paraisodocaju@gmail.com with your full name, order number, and reason for the exchange. We will get back to you with the information you need to complete the exchange.

If you change your mind about the purchase, you may also return your order within 7 days from the date you received the order at your address.

Send an email to paraisodocaju@gmail.com with your full name and order number. You will receive your refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when buying from our online store. There will be no additional cost for you to receive the refund.

Under Brazilian law, in the case of items with a manufacturing defect, you have the right to request a return within 30 days from the date you received the order at your address.

Send an email to paraisodocaju@gmail.com with your full name, order number, and information about the manufacturing defect (a description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when buying from our online store. There will be no additional cost for you to receive the refund.

In accordance with Consumer Rights law, the shipping costs for returning products due to a change of mind or items with a manufacturing defect will be covered by our store through the reverse logistics process.

You will receive a postage authorization code by email after your exchange or return request, and you must post the item at a Correios office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or an appropriate box that protects the items during transport.

If you have any questions about our return policy, please get in touch at paraisodocaju@gmail.com.