Cancellation Policy

- The customer must submit all requested information in full for every participant in the booking, via the website form, email or the agency's WhatsApp. Incomplete or incorrect information may void the use of accident insurance if needed.

- The booking is confirmed upon payment of 50% of the total tour price and sending the receipt via WhatsApp or email.

- The remaining balance must be paid up to 72 hours before the tour departure date. If this deadline is not met, the booking may be canceled by the agency, with no refund of the deposit.

- Payment methods: PIX, bank transfer, cash, credit card in a single payment or in installments (with interest fees paid by the customer).

1. Right of Withdrawal (Art. 49 of the CDC)

- For purchases made outside the commercial establishment (online, phone or WhatsApp), the customer may cancel the booking within 7 calendar days after purchase, with a full refund.

- Exception: If the booking is for a service to be provided within those 7 days, the right of withdrawal does not apply.

2. Cancellation after the withdrawal period

- Cancellation up to 5 days before the tour start: 80% refund of the total tour price (20% is retained to cover operational and logistical costs and cancellation deadlines with partners).

- Cancellation less than 5 days before the tour start: No refund, as the services will already be contracted and arranged.

- Withdrawal during the tour: The costs related to evacuation (transportation, additional guide, among others) will be the customer's responsibility.

3. Cancellation by the agency

If the tour must be canceled by the agency due to operational or weather reasons that compromise safety, the customer may choose between:

- A full refund of the amount paid;

- Credit to reschedule the tour for a new date, subject to availability.